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Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670774

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Texas State Job Bank

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Background and drug screen required. Summary of the Job: To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provides teller services including processing transactions such as deposits, withdrawals, and cashing checks. Utilizes knowledge and judgment to assure the validity of transactions processed, referring questionable items to a Assistant Branch Manager or above. Maintains a professional appearance in both dress and behavior. Essential Functions: Customer Service 1) Contribute to a positive team environment in the branch. 2) Know the products and services offered by the bank with the ability to explain key benefits to the customer. 3) Capable of maintaining the security and confidentiality of pertinent information and records. 4) Provides account information to customers and receives and processes loan payments and processes line of credit advances. 5) Performs special services as requested by customers, such as selling official checks, processing cash advances and selling traveler s checks and redemption of savings bonds. 6) Accepts and verifies customer deposits. Cashes checks and processes less cash transactions within their authorized limit; obtains supervisor s approval to process transactions which exceed their authorized limits. 7) Continues professional development through training, seminars, membership in professional associations, as applicable. Customer Relations 8) Consistently perform with accuracy and efficiency to build customer confidence and trust. 9) Build customer loyalty by acknowledging all customers by name with a sincere greeting to ensure a welcoming atmosphere. 10) Make customers feel appreciated by thanking them for their business. 11) Complete daily customer thank you calls and follow up of problem resolution. Customer Development 12) Show genuine interest in helping customers by identifying needs of financial products and services while meeting or exceeding goals. Additional Functions: Participates in special projects as assigned. Understands and agrees to abide by the policies and procedures established at Southside Bank. Must comply with all applicable laws and regulations. Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank s Information Security Program. Maintains a positive and caring atmosphere for customers and employees consistent with the Southside Bank s mission and philosophy. Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees. Maintains the security and confidentiality of pertinent information and records. Continues professional development through training, seminars, membership in professional associations, as applicable. Performs additional duties as assigned or directed. Required Education/Experience: High School Graduate or the equivalent required. Minimum 1year cash handling experience Minimum 1 year customer service Minimum 6 months banking experience Necessary Skills: Proficient in typing, 10-key calculator and data entry. Good oral and written communication skills. Physical Activity/Dexterity: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary physical activity performing non-strenuous daily activities of an administrative nature. Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials. Ability to lift up to 10 pounds. Physical Environment Demands: Stand, sit and walk. Use hands to fi

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